Privacy Policy
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Orderway LLC (at www.orderway.io) (the “Site”)
Effective Date: January, 8, 2025
Last Updated: January, 8, 2025
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Information Collected
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When you visit our Site, we automatically gather certain data about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you navigate through the Site, we collect information about the web pages or products you view, the websites or search terms that brought you to our Site, and how you interact with the Site. This automatically-collected data is referred to as “Device Information.”
The methods we use to collect Device Information include:
1. “Cookies,” which are data files placed on your device or computer, often containing an anonymous unique identifier. For more details about cookies, and instructions on how to disable them, you can visit https://allaboutcookies.org/.
2. “Log files” monitor activities on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons,” “tags,” and “pixels” are electronic files utilized to track how you browse the Site.
Furthermore, when you make or attempt to make a purchase through the Site, we gather certain information from you, including your name, billing address, shipping address, payment information (which includes credit card numbers), email address, and phone number. This type of information is known as “Order Information.”
In this Privacy Policy, when we mention “Personal Information,” we are encompassing both Device Information and Order Information.
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Use of your personal information
We primarily use the Order Information collected through our Site to process and complete any orders you place. This includes handling your payment details, arranging shipping, and providing you with invoices and/or order confirmations. In addition, we employ this Order Information to:
1. Communicate with you regarding your order or other inquiries.
2. Screen orders for any potential risks or fraud.
3. Provide you with information or advertising related to our products or services, in accordance with your indicated preferences.
We also use the Device Information we gather to aid in the detection and prevention of potential risks and fraud, particularly through your IP address. More broadly, this Device Information is used to enhance and optimize our Site. For instance, by generating analytics about how our customers browse and interact with the Site, we can gauge the effectiveness of our marketing and advertising campaigns.
Furthermore, we use contact information for system-based alerts, such as text message-based price alerts, to keep you informed and engaged with our services.
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Sharing of Personal Information
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We collaborate with third-party services to assist in the utilization of your personal information as outlined above. For instance, we integrate payment processing services from Stripe for our online payment processing operations. You can learn more about how these companies handle your personal information by visiting their respective websites.
Additionally, we use Google Analytics to gain insights into how our customers interact with our site. For detailed information on how Google uses your personal information, you can visit: Google's Privacy Policy. If you prefer not to have your data used by Google Analytics, you have the option to opt-out by visiting: Google Analytics Opt-out.
Finally, there may be circumstances where we need to share your personal information in order to comply with legal obligations and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to protect our own rights.
Legal Compliance: We may disclose personal information if required by law or if we believe in good faith that such action is necessary to comply with legal processes or protect the rights, property, or safety of our company, customers, or others.
Data Security
We are committed to the protection of your information. When you provide sensitive details through our website, we ensure its security both in the digital realm and in our physical premises. Sensitive data, such as credit card information, is encrypted and securely transmitted to us. You can confirm this security by noting a closed lock icon at the bottom of your web browser or by the presence of “https” at the start of the webpage address.Beyond online encryption, we also take stringent measures to protect your information offline. Access to personally identifiable information is limited to employees who require it to perform specific tasks (such as billing or customer service). Furthermore, the computers and servers used to store personally identifiable information are maintained in a secure environment, reinforcing our commitment to your data's safety.
Your Rights
We are based in the United States and the information we collect is governed by United States law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to United States and other countries.
If you reside in Europe, you are entitled to access personal information we have about you and request that your personal information be rectified, updated, or erased. Should you wish to exercise this right, please reach out to us using the contact details provided below. Furthermore, for European residents, it's important to acknowledge that we process your information to fulfill any contracts we may have with you (such as if you place an order through the site), or to otherwise pursue our legitimate business interests as previously mentioned. Also, be aware that your information will be transferred outside of Europe, including to countries like Canada and the United States.
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Do not track
Please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.
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Age Restriction
Our site is not intended for individuals under the age of 18.
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Cookies and Tracking Technologies
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Cookies and Tracking Technologies
We use cookies and similar tracking technologies, such as pixels, tags, and web beacons, to collect, store, and track certain information when you visit our Site. These cookies enable us to:
Provide essential services on our Site.
Analyze website usage to improve your browsing experience (e.g., Google Analytics).
Deliver personalized advertisements and measure the effectiveness of marketing campaigns.
For more information about cookies and how to manage or disable them, please visit allaboutcookies.org.
Categories of Cookies We Use
We classify cookies into the following categories:
1. Strictly Necessary Cookies: These cookies are essential for the operation of the Site and cannot be turned off in our system. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or completing forms.
2. Analytics Cookies: These cookies allow us to measure and improve the performance of our Site by collecting data about how visitors interact with it. For example, we use Google Analytics to collect anonymized data about your use of the Site.
3. Marketing and Advertising Cookies: These cookies may be set through our Site by advertising partners to build a profile of your interests and show you relevant advertisements.
Consent for Cookies (GDPR Compliance)
For visitors from the European Economic Area (EEA), we only collect and process cookies for Analytics and Marketing/Advertising purposes after obtaining your explicit consent. You can manage your cookie preferences through the cookie banner displayed when you first visit our Site or by revisiting your cookie settings here.
By default, Strictly Necessary Cookies are enabled, as they are required for the functionality of the Site.
Your Rights Under GDPR
If you reside in the EEA, you have the following rights:
Access: You have the right to access the personal data we hold about you.
Correction: You can request that we update or correct your data if it is inaccurate.
Erasure: You may request the deletion of your personal data, subject to legal obligations.
Data Portability: You can request a copy of the personal data you have provided to us in a structured, machine-readable format.
Restriction of Processing: You may request that we restrict processing your personal data under certain conditions.
Object to Processing: You can object to processing your personal data for direct marketing purposes or for legitimate interests.
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California Residents
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If you are a California resident, you are entitled to certain rights under the California Consumer Privacy Act (CCPA) and California Civil Code Section 1798.83 ("Shine the Light" law).
These include: Right to Know (CCPA): You can request information about the categories and specific pieces of personal information we have collected, used, or shared over the past 12 months, including: Categories of personal information collected.
Categories of sources of personal information. Purposes for collecting, using, or sharing personal information. Categories of third parties with whom we share personal information.
Right to Delete (CCPA):You may request the deletion of personal information we have collected, subject to certain exceptions (e.g., legal obligations).
Right to Opt-Out (CCPA):You may opt out of the sale of your personal information, including data collected for advertising purposes. To do so, please contact us by e-mail at support@orderway.io.
Right to Direct Marketing Information ("Shine the Light" law): You may request, once a year and free of charge, information about the categories of personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. This includes the names and addresses of such third parties. To make this request, please contact us using the details below.
Rights for Minors Under 18 ("Shine the Light" law):If you are under 18 and have a registered account with the Site, you can request the removal of unwanted content or information you publicly posted on our Site. While we will remove the data from public view, it may not be fully deleted from our systems (e.g., backups).
Non-Discrimination (CCPA):We will not discriminate against you for exercising your rights under CCPA. This includes ensuring you are not denied services, charged different prices, or subjected to lower service quality for exercising these rights.
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Changes to Privacy Policy
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We reserve the right to update this Privacy Policy from time to time. Changes will take effect immediately upon their posting on the Site. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If we update this policy, we will notify you via e-mail to the e-mail address on file with Orderway under your account.
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Contact Us
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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@orderway.io or by mail at the details provided below:
ORDERWAY, LLC
7345 W SAND LAKE RD,
STE 210 OFFICE 6474
ORLANDO, FL 32819 US